Gérard Bayol, Chairman of Dexia Crédit Local has received the ISO 9001 certificate from Jean-Claude Bourgeois, Chairman of Bureau Veritas Quality International - France (BVQI), making Dexia Crédit Local the first bank present throughout the whole of the country to be certified for all of its activities in France.
This certification forms part of the Dexia Group's growth strategy, which is driven by customer satisfaction and operational risk management.
The implementation of a quality management system confirms Dexia Crédit Local’s values and commitments:
- To provide a high level of service to local stakeholders and to constantly adapt to their changing expectations.
- To provide a high quality business relationship.
- To constantly improve management processes to take account of technical developments, as well as regulatory and legal requirements.
For Gérard Bayol, ISO certification “consolidates Dexia Crédit Local's position as a world leader in financing and financial services in the public sector, and rewards the teams who work daily to ensure that first class service is delivered to clients and partners.”
Dexia Crédit Local has benefited from the experience of its subsidiary, Dexia Sofaxis, which was awarded the European Quality Prize in 2002, and whose brand DS INFO works with local organisations on their quality, security and environmental projects.